copyright: OBK, Katharina Hein
Fire & Rescue Control Center
The Fire and Rescue Control Center of Oberbergischer Kreis is located at the Emergency Center in Marienheide. As an integrated control center, it serves as a central contact point for emergency services throughout the district.
This page was translated from German using artificial intelligence. The translation may contain errors or inaccuracies. In case of doubt, the German original version prevails.
Emergency calls are received, assessed, and the required emergency services are dispatched from here. In medical emergencies, callers can also be guided over the phone on life-saving immediate measures.
More than 270,000 people live in the jurisdiction of the control center. The incoming requests for help are diverse: They range from medical emergencies and rescue service operations to patient transports, major incidents, and disaster management operations. Patient transports via the phone number 02261 / 19222 are also coordinated by the integrated control center.
Available around the clock
The control center is staffed around the clock. During regular service, a total of seven functions are available. Employees are supported by additional staff in administration, system management, and organizational leadership during day shifts.
The employees have emergency medical qualifications as well as firefighting training. Additionally, they complete leadership training and a specialized course for working in a control center. The entire qualification now takes around five years.
High-performance technology
Six fully equipped workstations are available for handling emergency calls and operations. In case of increased call and operation volumes – for example, during storm conditions or other major damage events – six additional workstations can be activated on short notice. This ensures that the control center remains operational even when a large number of requests for help are received simultaneously.
Support beyond district borders
The jurisdiction of the Oberbergischer Kreis borders several districts and independent cities. There is close coordination with neighboring control centers. Emergency calls from border areas can be forwarded to the respective responsible control center. Similarly, rescue units from the Oberbergischer Kreis support emergency teams in adjacent municipalities when needed. Conversely, rescue units from neighboring jurisdictions assist in the Oberbergischer Kreis.
Contact
Office Management
Julian Seeger
Deputy Office Management
Hans-Uwe Koch
Department Management
Achim Schmidt
