Patient transport

In general, you need a medical prescription for patient transport, often referred to as a transport certificate. You can obtain this from your attending physician.

If the transport is to be carried out by the rescue service of the Oberbergischer Kreis, the prescription must specify transportation with a patient transport vehicle (PTV). If another means of transportation is prescribed, please contact the appropriate provider.

If you already have the prescription or corresponding approval, contact us at 02261 / 19222. If possible, have the following information ready:

• medical prescription.

• hospital admission, if applicable.

• pickup address.

• destination address.

• desired appointment time and estimated duration.

• special requirements such as oxygen needs, body weight, or infections.

• need for an accompanying person.

The dispatcher will guide you through the conversation and clarify further details with you.

Whether the statutory health insurance covers the costs depends on the legal requirements and medical necessity. For scheduled patient transports using a patient transport vehicle, prior approval from the health insurance is usually required. Therefore, you should submit the medical prescription to your health insurance early.

For those insured under statutory health insurance, the co-payment is generally ten percent of the transportation costs, with a minimum of five euros and a maximum of ten euros per journey. The co-payment is waived if an appropriate exemption from the health insurance is in place. Without the required approval, costs may not be covered or only partially covered.

If you have questions about conducting a qualified patient transport or the applicable fees, please contact the Oberbergischer Kreis.